CRYSTAL WATER POOL SERVICES
A Subsidiary of Johnson Seasonal Services
ROUTINE POOL CLEANING SERVICE DISCLOSURE
Crystal Water Pool Services provides routine pool cleaning and maintenance services to help keep your pool clean, sanitary, and operational. This is a non-itemized, all-inclusive service. Services are performed as a complete cleaning package, and individual tasks are not sold or billed separately. Certain services listed below will be performed only if applicable to the pool type, equipment configuration, and site conditions at the time of service.
STANDARD POOL CLEANING SERVICE INCLUDES:
• Emptying skimmer basket(s)
• Vacuuming debris from the pool floor
• Removing larger debris that cannot be vacuumed, including toys, rocks, or excessive leaf accumulation
• Brushing pool walls, floor, steps, and other accessible pool surfaces
• Skimming leaves and floating debris from the water surface
• Cleaning pump basket(s)
• Backwashing filter systems when applicable
• Checking and balancing pool chemicals (chemical costs not included)
EXCLUSIONS / LIMITATIONS:
Routine pool cleaning service does not include:
• Pool repairs or equipment diagnostics
• Leak detection services
• Filter disassembly or deep cleaning
• Stain removal treatments
• Drain and refill services
• Purchase or application of chemicals unless specifically agreed upon in writing
• Removal of excessive debris resulting from storms, neglect, construction, vandalism, animal activity, or unusual conditions
• Green-to-Clean services, algae remediation, swamp recoveries, pool restoration services, or treatment of pools that are cloudy, green, discolored, foul-smelling, contaminated, or otherwise not in normal swimmable condition
ROUTINE SERVICE TIME ALLOWANCE
Routine cleaning service is intended for pools that are reasonably maintained between scheduled visits and can be serviced within normal service time allowances.
Pools requiring substantially more time due to neglect, excessive debris accumulation, contamination, algae growth, equipment malfunctions, storm damage, construction debris, or other unusual conditions may be subject to additional labor charges, off-route service visits, or conversion to a separately quoted restoration or corrective service.
POOL EQUIPMENT AND FILTRATION REQUIREMENTS
Routine pool cleaning service assumes that the pool circulation system, filtration system, pumps, timers, sanitization equipment, heaters, valves, plumbing, and related equipment are functioning properly.
Crystal Water Pool Services shall not be responsible for water quality issues, algae growth, sanitation problems, debris accumulation, cloudy water, or other pool conditions resulting from malfunctioning, damaged, improperly operated, undersized, improperly maintained, or non-functioning equipment.
If equipment deficiencies are observed during service, Crystal Water Pool Services may notify the customer; however, identification of equipment concerns during routine service does not constitute a full inspection, diagnosis, or repair recommendation.
WATER LOSS DISCLAIMER
Crystal Water Pool Services is not responsible for water loss resulting from pre-existing leaks, underground plumbing failures, structural defects, equipment malfunctions, evaporation, weather conditions, customer actions, or other conditions beyond the scope of routine pool cleaning service.
Routine cleaning activities, including vacuuming, backwashing, filter operation, waste removal, normal equipment operation, and water circulation may result in minor and expected reductions in water level. The customer is responsible for maintaining proper water levels between scheduled service visits unless otherwise agreed in writing.
If Crystal Water Pool Services observes unusual water loss during a service visit, the customer may be notified; however, routine pool cleaning service does not include leak detection, leak diagnosis, pressure testing, plumbing inspections, structural evaluations, or repair services.
Crystal Water Pool Services makes no representation regarding the existence or absence of leaks and shall not be liable for water loss, property damage, equipment damage, increased utility costs, pool downtime, chemical loss, or other expenses resulting from actual or suspected leaks, plumbing failures, structural defects, groundwater conditions, or related issues discovered before, during, or after routine service.
CHEMICALS
Routine cleaning service includes water testing and chemical recommendations when applicable.
Unless otherwise agreed in writing, all chemicals, specialty treatments, sanitizers, salt, stabilizer, shock products, algaecides, phosphate removers, clarifiers, disposal fees, and related materials are the responsibility of the customer and are billed separately from routine cleaning service.
WATER QUALITY AND PERFORMANCE DISCLAIMER
Crystal Water Pool Services cannot guarantee water clarity, sanitation levels, algae-free conditions, or specific water quality results.
Pool conditions are affected by numerous factors beyond the scope of routine maintenance, including but not limited to:
• Weather conditions
• Heavy rainfall and flooding
• Wind, pollen, and airborne debris
• Bather load and pool usage
• Water source quality
• Equipment performance
• Chemical demand
• Customer actions or omissions
• Contamination events
• Power outages and equipment interruptions
Because these factors vary significantly, pool conditions may change between scheduled service visits despite routine maintenance.
CUSTOMER RESPONSIBILITIES
The customer agrees to:
• Provide safe and unobstructed access to the pool and all related equipment
• Maintain proper operating water levels and promptly add water when necessary to prevent equipment damage and maintain proper circulation
• Ensure electrical service remains available to pool equipment
• Authorize and pay for chemicals and treatments when necessary
• Follow operational recommendations provided by Crystal Water Pool Services
CUSTOMER MONITORING AND BETWEEN-SERVICE RESPONSIBILITIES
Routine pool cleaning service is performed on a scheduled basis and is not intended to provide continuous monitoring of pool conditions between visits.
The customer is responsible for observing the pool between scheduled service appointments and promptly notifying Crystal Water Pool Services of any significant changes in pool condition.
Customers are encouraged to immediately report:
• Cloudy water
• Green water or algae growth
• Water discoloration
• Foul odors
• Excessive debris accumulation
• Equipment malfunctions
• Low water levels
• Unusual water loss
• Power outages affecting pool equipment
• Contamination events or other unusual pool conditions
Failure to promptly report deteriorating pool conditions may result in further degradation of water quality and pool cleanliness and may increase the labor, chemicals, time, and cost required to correct resulting problems.
Conditions requiring attention between scheduled service visits may require an additional service appointment. Such appointments are not included in routine cleaning service and will be billed separately at the current off-route service rate, plus any required chemicals, materials, disposal fees, or labor charges.
WEATHER AND ENVIRONMENTAL CONDITIONS
Crystal Water Pool Services shall not be responsible for pool conditions resulting from severe weather, storms, heavy rainfall, flooding, wind events, agricultural runoff, nearby construction activity, excessive pollen, falling leaves, animal activity, contamination, or other environmental conditions occurring between scheduled service visits.
Such conditions may require additional cleaning, chemicals, labor, or service visits that are not included in routine maintenance service.
PRE-EXISTING AND HIDDEN CONDITIONS
Crystal Water Pool Services is not responsible for pre-existing pool conditions, hidden defects, staining, deteriorated surfaces, damaged equipment, plumbing failures, underground leaks, structural deficiencies, circulation issues, or other conditions that may become apparent during the performance of routine service.
The discovery of such conditions during routine maintenance does not create responsibility for correction unless separately authorized by the customer.
IMPORTANT NOTE
Routine pool cleaning service is intended for pools that are in normal operating condition and reasonably maintained for swimming use.
Routine cleaning services do not include Green-to-Clean restoration services, algae remediation, swamp recoveries, or the treatment of severely neglected pools.
Pools that are green, cloudy, discolored, foul-smelling, excessively contaminated, algae-infested, or otherwise deemed non-swimmable by Crystal Water Pool Services are not eligible for routine cleaning service under this agreement.
Green-to-Clean and pool restoration services require specialized treatment plans, extensive chemical applications, additional labor, and multiple service visits. Such services are quoted separately and may require a minimum of four (4) extensive service appointments, though additional visits may be necessary depending on pool conditions.
If, upon arrival, Crystal Water Pool Services determines that a pool requires Green-to-Clean or restoration services, routine cleaning service may be declined, suspended, or converted to a separately quoted restoration service upon customer approval.
CUSTOMER ACKNOWLEDGMENT
By scheduling routine pool cleaning service, the customer acknowledges and agrees that:
• Routine cleaning service is intended only for pools in normal operating condition.
• Services are provided as a complete, non-itemized maintenance package.
• Chemical costs are separate unless otherwise stated in writing.
• Pool conditions may change between scheduled service visits.
• Customer monitoring between visits is required.
• Additional visits may be necessary when pool conditions deteriorate.
• Green-to-Clean, algae remediation, restoration services, and similar corrective services are not included in routine maintenance service.
• Water clarity, sanitation levels, and algae-free conditions cannot be guaranteed when factors beyond the control of Crystal Water Pool Services affect pool operation.
• Equipment failures, leaks, water loss, weather events, contamination, customer actions or omissions, and other conditions beyond the scope of routine maintenance may require additional services and charges.
By scheduling service, the customer acknowledges that they have read, understood, and agree to the scope, limitations, responsibilities, exclusions, and conditions described in this disclosure.