CRYSTAL WATER POOL SERVICES
A Subsidiary of Johnson Seasonal Services

SERVICE READINESS & SCHEDULED SERVICE POLICY

PURPOSE

This Service Readiness & Scheduled Service Policy applies to all recurring pool maintenance services, including weekly and bi-weekly cleaning programs. Its purpose is to help ensure that scheduled service appointments can be completed safely, efficiently, and on time while minimizing unnecessary travel, delays, and additional charges.

CUSTOMER RESPONSIBILITIES:

To allow our technicians to perform scheduled service, customers are responsible for ensuring that the pool is service-ready prior to our arrival.

Unless otherwise agreed in writing, the following conditions must be met at the time of service.

  • Adequate Water Level

The pool water must be maintained at a level that allows the circulation system to operate safely. Water levels that are too low may prevent filtration, vacuuming, chemical circulation, or other maintenance tasks.

  • Operational Circulation System

The pump, filter, and circulation equipment must be operational unless Crystal Water Pool Services has been specifically scheduled to diagnose or repair the equipment.

  • Accessible Equipment

All pumps, filters, valves, timers, heaters, chlorinators, salt systems, automation controls, and other equipment necessary to perform service must be accessible to our technician.

  • Safe Working Conditions

The pool area must be reasonably safe for our technicians. Service may be postponed if unsafe conditions exist, including but not limited to electrical hazards, aggressive animals, severe weather, unsafe walking surfaces, or other hazardous conditions.

  • No Swimmers During Service

For safety reasons, pools must remain free of swimmers while service is being performed. If swimming activities, lessons, parties, water aerobics, or other events prevent maintenance from being completed, the visit may be considered unserviceable.

  • Pool Accessibility

All gates, doors, fences, locks, and access points must be unlocked or otherwise made accessible at the scheduled service time.

Pets should be secured away from the work area unless otherwise approved by the technician.

  • Customer-Supplied Chemicals

If the customer is responsible for supplying chlorine, sanitizer, salt, or other chemicals, adequate supplies should be available so proper water chemistry can be maintained between visits.

  • Between-Visit Care

Customers on bi-weekly service plans are responsible for maintaining the pool between visits. This may include monitoring water chemistry, maintaining proper water level, emptying baskets when necessary, removing excessive debris, and notifying Crystal Water Pool Services if conditions deteriorate significantly before the next scheduled visit.

Failure to perform reasonable between-visit maintenance may result in additional cleaning time, additional chemicals, Green-to-Clean restoration, or a recommendation to return to weekly service.

ADVANCE NOTICE OF SERVICE CONFLICTS

If the pool will not be available for service due to scheduled events, maintenance, construction, parties, pool use, vacations, or other circumstances, customers should notify Crystal Water Pool Services at least twenty-four (24) hours before the scheduled appointment whenever possible.

Advance notice allows us to adjust our routes and may help avoid unnecessary travel charges.

UNSERVICEABLE POOLS

If our technician arrives for a scheduled recurring service appointment and is unable to perform the scheduled work due to conditions beyond Crystal Water Pool Services' control, the visit may be considered unserviceable.

Examples include, but are not limited to:

• Water level too low for safe operation
• Inoperable circulation system
• No electrical power
• Closed or locked access
• Swimmers occupying the pool
• Scheduled activities preventing service
• Unsafe working conditions
• Excessive algae or contamination beyond the scope of routine maintenance
• Equipment inaccessible due to stored items or construction
• Other conditions preventing safe or effective service

TRIP CHARGES

If a technician arrives for a scheduled appointment and service cannot be completed due to an unserviceable condition that was not communicated at least twenty-four (24) hours in advance, a trip charge may be assessed in accordance with Crystal Water Pool Services' current pricing.

Trip charges help offset travel time, fuel costs, technician labor, and reserved appointment time that cannot be reassigned.

If only a portion of the scheduled work can be completed, Crystal Water Pool Services reserves the right to charge for services performed, consultation time, travel, and any applicable trip charge.

SERVICE RECOMMENDATIONS

If recurring issues prevent successful maintenance on the customer's current service schedule, Crystal Water Pool Services may recommend:

• Returning to a weekly service schedule.
• Additional one-time cleaning visits.
• Green-to-Clean restoration services.
• Equipment repairs.
• Installation of automatic water-level devices.
• Other improvements that help maintain a clean, safe, and serviceable pool.

CUSTOMER ACCEPTANCE

By requesting recurring service, scheduling appointments, remaining on a recurring maintenance schedule, or permitting Crystal Water Pool Services to perform service, the customer acknowledges that they have read, understood, and agree to the terms of this Service Readiness & Scheduled Service Policy.