CRYSTAL WATER POOL SERVICES
A Subsidiary of Johnson Seasonal Services
PAYMENT POLICY
PURPOSE
This Payment Policy applies to all services, repairs, maintenance, diagnostics, leak detection, pool openings, pool closings, Green-to-Clean restorations, liner replacements, equipment installations, specialty projects, and other services provided by Crystal Water Pool Services.
PAYMENT DUE DATE
Unless otherwise stated in writing, payment is due upon completion of service and receipt of invoice.
For recurring maintenance customers, payment terms may be established separately and communicated in writing.
DEPOSITS
Certain services may require a deposit prior to scheduling, ordering materials, or beginning work.
Unless otherwise stated in writing:
• Large projects may require a 50% deposit.
• Special-order materials may require payment in full prior to ordering.
• Deposits are applied toward the final invoice balance.
NON-REFUNDABLE DEPOSITS
Once materials have been ordered, purchased, fabricated, delivered, or otherwise committed to a project, all or a portion of the deposit may become non-refundable.
Special-order items, custom products, liners, covers, equipment, and manufacturer-specific components may not be eligible for cancellation or refund.
CHANGE ORDERS
Additional work requested by the customer or made necessary by conditions discovered during service may result in additional charges.
Work outside the original scope may require customer approval, revised estimates, additional deposits, or progress payments.
CHEMICALS, MATERIALS, AND PARTS
Chemicals, specialty treatments, replacement parts, equipment, disposal fees, freight charges, permit fees, and other materials are billed separately unless specifically included in a written quote.
Material pricing may change due to supplier pricing, freight costs, availability, tariffs, manufacturer increases, or other market conditions beyond our control.
CREDIT CARD PROCESSING FEES
A 3% processing fee will be added to all credit card transactions of $500.00 or more.
Customers may avoid this fee by paying with cash, check, ACH transfer, or other approved payment methods.
LATE PAYMENTS
Invoices not paid within fifteen (15) days of the invoice date may be subject to a late payment fee equal to the greater of:
• $15.00; or
• 1.5% per month (18% annually) on the outstanding balance.
Late fees may continue to accrue until the account is paid in full.
RETURNED PAYMENTS
Returned checks, failed ACH payments, declined electronic payments, chargebacks, stop payments, or other unsuccessful payment transactions may be subject to a $35.00 administrative fee, plus any fees incurred by Crystal Water Pool Services.
SERVICE SUSPENSION
Crystal Water Pool Services reserves the right to suspend, postpone, cancel, or refuse future service for accounts with unpaid balances.
Scheduled appointments may be removed from the schedule until the account is brought current.
COLLECTIONS
Customer agrees to pay all reasonable costs incurred in collecting unpaid balances, including:
• Collection agency fees
• Court costs
• Filing fees
• Attorney fees where permitted by law
• Administrative costs associated with collection efforts
PROJECT DELAYS CAUSED BY NON-PAYMENT
Crystal Water Pool Services shall not be responsible for delays in project completion, material procurement, scheduling, warranty administration, or service availability resulting from unpaid balances or delayed payments.
ESTIMATES AND QUOTES
Unless otherwise stated in writing:
• Quotes are valid for thirty (30) days.
• Pricing may be adjusted after expiration.
• Material availability and pricing are subject to change.
CUSTOMER ACCEPTANCE
By requesting service, approving a quote, scheduling an appointment, paying a deposit, authorizing work, remaining on a service schedule, or permitting service to be performed, the customer acknowledges that they have read, understood, and agree to the terms of this Payment Policy.